FAQ's FOR ORDERING
Can I combine images from both my children's galleries into one package?
It takes time to photograph, edit and prepare each child’s gallery individually. Sibling photos are a third session, and for this reason each gallery is separate and requires it’s own package to be selected. Unfortunately you can not combine photos from different galleries to create one package. This was communicated during the registration process.
Why isn't the class photo in my gallery?
For privacy reasons a composite class photo will not show up in your gallery. To order your class photo please select any image and choose the 'Class Photo' from the pricelist. If you are ordering a package that includes a class photo you do not need to do this. If your centre has requested a traditional class photo this will be in your gallery. You can not order a class photo as a digital file, this is because of privacy for the other children.
Why do the digital files cost more?
Your digital files can be printed up to 16x24", which is huge! You can also print as many copies as you like, have canvases, albums etc made using them, share and keep them on file forever (perfect for the 18th + 21st slideshow). Because your options here are unlimited (except for the terms and conditions of course), they are priced to reflect this.
Can’t find your passcode?
Please email your child’s full name, centre and class/room to hello@kellychampion.com.au so I can resend the details. This will only be sent to the email address used to register the child, or any other listed at the time of registration. You can then share the link/code with anyone who wishes to place an order. P.s - Make sure you check your junk folder!
Can we use the photos for commercial purposes?
The photos provided are for personal use only. If you wish to use the images for commercial purposes, please contact us to discuss licensing options.
What should I do if I have concerns about the photos?
If you have any concerns or issues with the photos, please contact us within 7 days of receiving them. We’ll be happy to address any concerns and work with you to resolve any issues.
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